Welcome to FitFlick AI ("we," "us," or "our"), an AI-powered virtual try-on mobile application. FitFlick AI is a software services company based in Hiroshima, Japan. As a Japanese company, we are committed to complying with the Act on the Protection of Personal Information (APPI) and to safeguarding your personal data.

At FitFlick AI, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website (www.FitFlick.ai) and mobile application ("App").

This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with Japan's Act on the Protection of Personal Information (APPI) and other relevant laws. By using our Website or mobile App, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information: When you create an account, use our services, or make a purchase, we may collect personal details such as your name, email address, phone number, payment information, and other identifiers necessary for providing our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services and app.
To process transactions and provide customer support.
To personalize your experience by recommending clothing styles and environments.
To improve the functionality of the website and app, including features like the virtual try-on and sharing features.
To prevent fraudulent activity and maintain security.
To comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following parties:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our website, app, and services (e.g., payment processors, cloud hosting providers, email service providers).
Legal Compliance: We may disclose your information if required by law, such as to comply with local or national government authorities, court order, or legal process.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences and improve your overall experience.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with the new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

7. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

info@fitflick.ai

Refund Policy of FitFlick AI

Welcome to www.fitflick.ai ("we," "us," or "our"), an AI-powered virtual try-on mobile application. FitFlick AI is a software services company based in Hiroshima, Japan.

1. Secure Payments

All payments made on FitFlick AI mobile Application are securely processed via Stripe, a globally trusted payment processor.

Stripe encrypts and safeguards your payment information to ensure that your personal and financial data remain protected at every stage of the transaction.

We never store your credit card details on our servers.

Accepted payment methods include:

Major credit and debit cards (Visa, MasterCard, American Express, JCB, Discover, and Diners Club)
Digital wallets supported by Stripe (e.g., Apple Pay, Google Pay)

2. Eligibility for Refund

You may be eligible for a refund if:

You were charged multiple times for the same transaction due to a technical or billing error.
The purchased service was not delivered or inaccessible due to a verified system issue on our end.
You canceled the subscription renewal within the grace period but were still charged.
Our support team fails to resolve a verified technical issue within 14 business days after your report.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

Dissatisfaction with subjective outcomes (results of the virtual try-on).
The purchased service has been accessed, downloaded, or used successfully.
Incorrect or incomplete information was provided by the user.
The refund request is submitted more than 7 days after purchase.
Subscription periods that have already started and been used (partially or fully) are not eligible for prorated refunds.

4. Subscriptions and Renewals

Subscriptions renew automatically unless canceled before the next billing date.
You can cancel anytime via your account settings or by contacting info@fitflick.ai.
Once canceled, your access will remain active until the end of the paid billing cycle.
Refunds for renewals will only be issued if the cancellation request is made within 3 days of renewal and you have not used the service during that period.

5. How to Request a Refund

To request a refund, please contact info@fitflick.ai and include:

Your order ID or transaction reference
The email address used for the purchase
A brief description of the issue

Our support team will review your request and respond within 5–7 business days.

6. Refund Method and Processing Time

Approved refunds will be issued to your original payment method via Stripe.
Processing typically takes 5–10 business days, depending on Stripe policy and your bank or card provider.

7. Policy Updates

FitFlick AI reserves the right to modify this Refund Policy at any time. Updates will be posted on this page, and the effective date will be revised accordingly.

8. Governing Law

This Refund Policy is governed by the laws of Japan. Any disputes will be subject to the jurisdiction of the courts in Hiroshima Prefecture.

Last updated: December 27, 2025